Shipping Policy

In-stock 

  • Please allow 2 to 3 business days for dispatch.

  • Orders will be delivered via a registered courier and will require a signature.

  • All orders must be addressed to a street address only. Any extra costs encountered for the re-delivery will be liable to the customer.

  • Shipping and handling charges are non-refundable.

  • Freight is applicable on all orders as an additional cost due to our low-profit rate operation, pick up orders expected 

  • Due to the nature of our product, any order that over 100kg requires palletised deliveries, tailgate fees will apply unless you have a forklift or loading dock on site.

  • The customer/recipient agrees to provide unrestricted, safe and easily accessible access and parking for the courier to the premises. If there is no one available to accept delivery, or if there is limited access, or if there is any other reason delivery cannot take place, you may be required to pay additional re-delivery fees.

  • Once delivered, the customer must inspect the goods and ensure the delivery matches your order. You must let us know about any other damaged, missing or incorrect goods within 48 hours.

Pre-Order 

  • All the pre-orders will be contacted by email with details. Items on pre-order may take longer than 5-7 business days to dispatch. 
  • Our team is doing our best to make sure they are dispatch within 5 business days on arraival at our warehouse

Warehouse Collection

  • You can have your online purchase ready to collect in our warehouse. Choose to pick up from warehouse options when you check out. Usually, the order will be ready within 24hours. A customer collection from our warehouse is free.
  • Collect services available upon the latest government COVID-19 restrictions.